10% off your first order with code WELCOME10Free UK delivery on orders over £40, otherwise a flat £4.95Returns welcome within 30 daysChosen with care for dogs and catsDispatched quickly from the UK10% off your first order with code WELCOME10Free UK delivery on orders over £40, otherwise a flat £4.95Returns welcome within 30 daysChosen with care for dogs and catsDispatched quickly from the UK
Nuzzo
Legal

Refund policy

Refund Eligibility

We accept returns and offer full refunds within 30 days of delivery for items that meet our return criteria.

  • Items must be in original condition with tags attached
  • Items must be unused and undamaged
  • Original packaging should be included when possible

Non-Refundable Items

Certain items are not eligible for refunds:

  • Sale or clearance items (final sale)
  • Gift cards
  • Downloadable products
  • Personal care items

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Late or Missing Refunds

If you have not received your refund after seven working days, please check your bank account first, then speak to your card provider. If the problem continues, let us know.

Exchanges

If you need to exchange an item for a different size or color, please initiate a return and place a new order for the item you want.